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Lost Password Link Not Working – Directs to /lost-password

The default Lost Password page is powered by WordPress and it adds the following to the WordPress login page URL of the site:

/wp-login.php?action=lostpassword

So that is handled by WordPress.

For example, the “Lost your password” link on https://wlmtest.com/wp-login.php would direct to the following URL:

https://wlmtest.com/wp-login.php?action=lostpassword

The /wp-login.php?action=lostpassword portion of the URL is based on the WordPress functionality for resetting a lost/forgotten password.

If you are seeing another URL for the lost password page, it is likely that another plugin is altering that functionality. We recommend checking to see if you have any login plugins or plugins that would effect login installed on your site.

You can hover a mouse over the Lost your password link on the /wp-login.php page to see where the link directs.

A common reason for this issue can sometimes be related to running WooCommerce on the site.

WooCommerce can take over the page for the Lost Password. In this example, the page is on top of WooCommerce’s “my account” page which might be set as protected on the site. (The page might be named something else depending on the site)

Please Note: my-account and lost-password are defaults set by WooCommerce but they can be changed.

Example Screenshot: (in this example, “my account” and “lost” are used)

A possible solution is to either:

– “Unprotect” the my-account page.
– Do not let WooCommerce handle the lost password page.

Please note, /lost (or lost-password or whatever it is renamed) is not an actual page so it cannot be “unprotected” by WishList Member. It’s a “virtual page” created by WooCommerce.

If the “Lost your password” URL ends in lost-password (or something similar) it is likely powered by WooCommerce.

If you are running WooCommerce, you can check and instead use the WordPress default Lost your password functionality. More info on that below.

Logged in as the WordPress admin, click the following:

WooCommerce > Settings > Advanced

– Under “Account Endpoints”, delete “lost-password” (or whatever is shown) from the “Lost password” field.

Updated on December 22, 2020

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